Bank of America’s mobile applications were apparently knocked offline Wednesday.
Many BofA account holders took to social media platforms to say they either couldn’t access their online accounts or saw zero balances when they did log in.
The Charlotte, North Carolina-based bank said in a statement that some clients “are experiencing an issue accessing their accounts and balance information today.”
“These issues are being addressed and have largely been resolved,” the statement continued. “We apologize for any inconvenience.”
One X user drolly posted that their money was gone, “but conveniently my debt is still there.” A screenshot of their mobile app showed zero balances for all BofA accounts except one Visa card.
DownDetector, an online tracker of technical outages, reported between 5,000 to 20,000 BofA users reported an outage starting at 9 a.m. and peaking by 11 a.m. The detector said online, mobile and ATM users were affected.
Jasmene Bowdry, a user on Meta’s social platform Threads, said all of her BofA accounts showed $0.
“That’s all the warning I need,” she wrote. “Putting all my ish (sic) under the mattress and a Crisco can.”
Other Thread users chimed in with:
“Did Bank of America hire Bernie Madoff or something?”
“First, (a) Verizon outage … then the ports closing … now Bank of America is having issues…”
“Didn’t have “Die Hard” on my bingo card this year.”
Others reported reaching customer service at the bank, which told them it was a “glitch” they were working on.
Earlier this week, thousands of Verizon users across the U.S. reported little or no cellphone service in major cities, including in Atlanta, Chicago, Denver, New York and Phoenix.
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