Intel is extending the warranties for its controversial Core 13th and 14th-gen processors by two years, it has announced in a community post. The company says it will share more details in coming days, but for now, customers just waiting for their computers to conk out can at least know that they may not have to spend money to replace their processors. Intel revealed in July that after extensive analysis, it found that elevated operating voltage was causing these particular processor models’ instability issues for a lot of people.
A microcode algorithm has apparently been sending incorrect voltage requests to the processor, causing users’ computers to crash. The company is working on a patch that it plans to release in mid-August, but for some people, it may be too late: As Tom’s Hardware notes, the patch will not fix processors that are already crashing. An indie gaming studio called Alderon Games reported that based on its personnel’s observations, the processors’ failure rate is 100 percent. Even CPUs that work well deteriorate and fail in the end. That’s why an extended warranty is very much welcome, especially since some models only have a year-long warranty.
“Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process,” the company wrote in its announcement. It also admitted that “this has been a challenging issue to unravel and definitively root cause.” For now, Intel advises those who purchased systems from computer manufacturers to reach out to the brand’s support team. Meanwhile, people who purchased boxed CPUs for their PCs can contact Intel’s customer support.
This article originally appeared on Engadget at https://www.engadget.com/intel-makes-good-on-cpu-instability-issues-by-extending-warranties-by-two-years-130010567.html?src=rss
