Q1 What is service level Agreement: A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected. An SLA also describes how performance will be measured and approved.
Service Level Agreement With Azure
Your use of the Azure service is governed by the terms and conditions of the agreement under which you obtained the services.
For customers who purchase or renew a subscription (including free trials) online from Microsoft, your use is governed by either the Microsoft Customer Agreement (“MCA”), or the Microsoft Online Subscription Agreement (“MOSA”). Your use is governed by the latter if the MCA is not available in your geography. Visit the MCA page for availability details.
For customers who purchase through another Microsoft Commercial Licensing Program, such as an Enterprise Agreement, your use is governed by the licensing agreement under which you purchased the services. You can obtain a copy of your licensing agreement by contacting your Microsoft account representative or Commercial Licensing.
If you do not have an Azure subscription, the Microsoft Terms of Use will govern your use of the limited Azure services which can be used without a subscription.
Q2 How Do You Submit A Support Ticket?
To submit a support ticket, follow these steps
1 Describe the issue: Provide a clear and concise description of the problem.
2 Set priority level: Indicate the severity of the issue and the level of support required.
3 Categorize properly: Choose the appropriate category for your request.
4 Include steps taken: Explain any steps you’ve already taken to address the issue.
5 Provide contact information: Include your contact details.
Q3 SLAs are paid for product only yes or no?
YES
