The Observer view on the global IT crash: lessons must be learned from CrowdStrike fiasco | Observer editorial

The Observer view on the global IT crash: lessons must be learned from CrowdStrike fiasco | Observer editorial

Error that caused a global standstill reveals fragility of a networked world that has been created for efficiency rather than resilience

One bit of good news about the “epic IT crash” that brought the western world to a temporary standstill is that it was a product of human error rather than a Russian cyber-attack like the SolarWinds hack of 2020 that had a similar modus operandi.

Last week’s outage was caused by an update that a big US cybersecurity firm, CrowdStrike, pushed to its corporate clients early on Friday morning, which conflicted with Microsoft’s Windows operating system, rendering devices inoperable – with predictable consequences, given that virtually every large organisation in the world is using Microsoft Windows.

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