Unresolved water complaints in England and Wales rise to near-decade high

Unresolved water complaints in England and Wales rise to near-decade high

Customer disputes over sewage spills, billing mistakes and water meters soar in past year

Business live – latest updates

The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third to the highest level in nearly a decade.

There was a 29% increase in 2023-24 in cases escalated to the Consumer Council for Water (CCW) by households that failed to achieve a resolution from their supplier, the watchdog said.

Continue reading…

Please follow and like us:
Pin Share