‘No one would accept blame’: Carers highlight DWP

Carers asked to repay sums as high as £20k say officials did not share eligibility information between departments

Carers put through the wringer of carer’s allowance overpayments raise the same question time and again: they weren’t aware they had infringed benefit rules but welfare officials were. Why were they not told, rather than overpayments being allowed to run on for months, landing them with debts of thousands of pounds?

For thousands of carers who unwittingly breached carer’s allowance earnings rules and are repaying sums as high as £20,000, this may have happened because officials failed to check earnings alerts. Had they done so, the problem may have been nipped in the bud, and the debt and misery of overpayments largely avoided.