Sparks fly as M&S says no to a plastic loyalty card

At first it told me you needed an email or smartphone to access a Sparks card – but you don’t

After my grandfather’s death, my 87-year-old grandmother moved into a retirement home. She is happy there and one of the best things is the nearby Marks & Spencer food hall.

However, when I tried to sign her up for a Sparks card, so she can access any discounts and deals, we were told she needed an email and a smartphone. It no longer issues paper or cards. To my mind this is digital exclusion.