Jammed 999 lines and not enough ambulances to go round: come see the sharp end of this NHS crisis | Polly Toynbee

Jammed 999 lines and not enough ambulances to go round: come see the sharp end of this NHS crisis | Polly Toynbee

At an ambulance dispatch centre in Kent, I saw the scale of the task that lies ahead of Labour to restore the nation’s health

This is a sick country, getting sicker. NHS waits will take years to clear, if at all. While people wait, they get sicker. When more and more people slip into absolute poverty – a fifth of people now – they get even sicker. More sicken as they age, and that peak has not yet been reached. Every part of the NHS feels at the sharp end, coping mostly because, amazingly, they just do, even with no end in sight to the stress.

NHS data released last week on people waiting more than 18 weeks with serious heart problems suggests some will probably die before they get treatment. When waiting patients have heart attacks and strokes they call an ambulance – so there’s been an astonishing 7% rise in those category 1 calls, says Saoirse Mallorie, senior analyst at the Kings Fund.

Polly Toynbee is a Guardian columnist

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