Exclusive: ombudsman writes to AJM Healthcare after a sharp rise in complaints over delays for wheelchairs and parts
‘I am very uncomfortable’: MND patient’s long wait for wheelchair
The NHS’s leading wheelchair provider has been told to urgently improve its complaints system by the health service ombudsman amid concerns disabled people are waiting up to two years for chairs.
The parliamentary and health service ombudsman (PHSO) took the unusual step of writing to AJM Healthcare after a sharp rise in complaints from wheelchair users. Most related to people not receiving new wheelchairs or the correct parts. The waits range from a month to two years, the ombudsman said.
