After witnessing a change in customer behavior regarding when and how they want access to information, KUKA developed and made available to customers, free of charge, my.kuka – the digital platform that enables customers to efficiently manage robotic applications
In the digital age where technology is advancing rapidly, the industry is forced to adapt to remain competitive and efficient. In this context, KUKA, one of the world leaders in robotics and industrial automation, brings an innovative solution through its digital platform my.KUKA. This platform is a centralized hub for its customers, giving them access to a wide range of services and digital tools to optimize their operations and performance.
“Customers want information at any time of the day, quickly available and accessible from any device, wherever they are. In this context, my.KUKA is an essential tool for our customers, giving them access to a wide range of services and digital solutions that significantly improve operational efficiency and performance”, says Norbert Sebesi, Sales Manager KUKA Romania and Serbia. “Through this platform, our customers can benefit from increased transparency into their robotics and automation infrastructure, being able to monitor and analyze equipment performance in real time.”
my.KUKA is more than just an online platform, it is a complex digital ecosystem that connects KUKA customers with a variety of services and solutions tailored to their specific needs. Within this platform, customers have access to a number of essential functionalities, such as equipment status monitoring, order and spare parts management, access to technical documentation and user manuals, as well as technical support or online training courses.
One of the outstanding aspects of the my.KUKA platform is its ability to provide customers with an overview of their entire robotics and automation infrastructure. Through integrated monitoring and analysis tools, users can track the performance and productivity of their equipment in real time, quickly identifying any problems or potential weaknesses. This transparency and visibility significantly improve operational efficiency and facilitates informed decision making.
my.KUKA also serves as a vital channel for communication between customers and the KUKA support team. Through the portal, customers can initiate service requests, manage preventive equipment maintenance and access useful resources to maximize the performance and reliability of their systems.
“A particularly valuable aspect of my.KUKA is its ability to facilitate direct and efficient communication between customers and our support team. This direct interaction helps reduce downtime and maximize system availability.” Norbert Sebesi
Another major benefit of the my.KUKA platform is access to a variety of digital tools and applications that can be used to optimize the design and programming processes of robots and automation systems. With applications such as KUKA Xpert and KUKA Robot Selector, users can accurately simulate and plan the deployment of robots in their production environment, thus reducing the risks that may arise and the time required for implementation.
The my.KUKA platform is an innovative and indispensable tool for KUKA customers, offering them a wide range of services and digital tools to optimize their operations and maximize efficiency and performance. By digitizing and centralizing processes, my.KUKA strengthens KUKA’s position as a leader in the field of robotics and industrial automation. The positive impact of the platform on the industry underlines KUKA’s commitment to innovation.
“my.KUKA is not just a digital platform, but a reliable partner for our customers, helping them to optimize their operations and remain competitive in an ever-evolving market. Whatever need they have, technical documentation, spare parts, a new robot and so on, the first thought must be my.kuka. Access to the platform is free with a business email address. Anyone can test the functionalities this way. We are proud to be at the cutting edge of transformation industrial and to be with our customers on their journey to success.” Norbert Sebesi
