Customers who suffer loss of service should get compensation without having to ask. But many, unaware of their rights and facing opaque rules, do not
Broadband customers who suffer service failures may be missing out on money they are owed because they are unaware of their rights to automatic compensation.
Under the telecoms regulator’s “automatic compensation” scheme, customers should receive set daily payments of up to £9.76 if an internet outage is not rectified after two days, or if an installation date is missed.
